Leadership Essay - 1739 Words

Leadership Essay Do I possess the traits and behaviors associated with leadership? If not, can I now learn how to be a leader at this stage of my life? What kind of leader am I? Is that the kind of leader I want to be? What do my superiors, co-workers, friends, and family think of my leadership style and ability? Why am I sometimes uncomfortable talking about myself as a leader? Working my way through the text, interviewing colleagues, and checking into other resources, I can form a personal picture and embrace a personal theory about my own leadership style and ability. I may have stirred up more questions than I am able to answer but the process has been a fascinating insight to self-discovery. The end result is a desire to try†¦show more content†¦I have to wonder if they just don’t want to hurt my feelings by making suggestions, if they truly don’t have anything to suggest, if they didn’t have enough time to reflect, or if something else is going on. My time on the XX board was interesting because this organization was just forming and a permanent Advisory Board actually never made it into existence. My analysis of the situation is that the person forming the organization ultimately wanted a rubber stamp committee and once that became clear to us, all the members of the so-called â€Å"interim Advisory Committee† decided unanimously to cease involvement. At this point, I must add the results of a divergent third interview that both confirms and contradicts the first two. For this interview, I decided to ask my son, XY, age 22, what he thought of my leadership style. First, I explained the theories in Chapter 14 and focused our discussion on the Transformational Leadership Theory. (Kreitner 411 - 413) Then, I asked him what he personally thought of my leadership style, as he experienced it. Without any hesitation he stated that I use a very different style with him than I do with anybody else. He said that, while he has seen me being transformational with the board members and committee members I interact with, I am completely and totally transactional with him. He says that I am â€Å"active† rather than â€Å"passive† or â€Å"laissez faire† with my transactional style of leading (parenting.) WhatShow MoreRelatedLeadership Essay1625 Words   |  7 PagesRunning head: LEADERSHIP ESSAY Leadership Essay Sharon Golston Grand Canyon University Theories of Leadership CHL-520 P Clifford Eason December 12, 2011 Leadership Essay Thousands of definitions have been written to identify characteristics that effective leaders should possess; however it is impossible for leaders to be effective if they are unable to understand that true leaders are called by Christ, are servants to Christ, and must seek the vision of Christ. Through Christ, leaders recognizeRead MoreLeadership Essay1476 Words   |  6 PagesLeadership is one of the main areas of study nowadays. A number of books, articles, and research papers are written on this discipline and we receive much information about this. Leadership is a relationship between leaders and followers, and building this relationship requires an appreciation for the personal values of those who would be willing to give their ener ¬gy and talents to accomplish shared objectives. Transformational leadership and leader-member exchange are popular theories in the leadershipRead MoreLeadership Essay705 Words   |  3 PagesLeadership In the changing business environment, leaders of all organisations may face unprecedented uncertainty, especially the technology advancement and changes among the employees. To survive and succeed, leaders should have some necessary attributes. Meanwhile, some changes for leadership skills have to be made to confront the challenges. Two reports( Ladkin amp; Weber 2011; Cappelli et al. 2010) and a reflection (Useem 2010) discuss current business leadership issues in a global businessRead More Leadership Essay1072 Words   |  5 PagesLeadership New Aspects of Leadership A significant part of effective leadership is the close connection between the leader and the follower, which often determines the success of the leader’s mission. Unfortunately, this leader-follower relationship cannot be created according to some simple formula. Without inspiration, involvement, and encouragement from both participants, the relationship suffers. Leaders, in particular, must give an extra effort to reach out to followers in order to initiateRead More Leadership Essay1439 Words   |  6 Pages Leadership comes in many different forms but they all are heading toward the same goal; and that is to communicate with people. Some people are silent leaders and lead by example some are more vocal. Nevertheless, whatever type of leader you are, there are certain criteria that must be met. For example being a good role model, being dependable, being trust worthy, these are all things that a true leader must possess. However, all leaders have their strengths and weaknes s and these are a few areasRead MoreLeadership Essay1488 Words   |  6 PagesLeadership certainly isn’t gained by election or appointment. Having position, title, rank, or degrees doesn’t qualify anyone to lead other people. And the ability doesn’t come automatically from age or experience.† (Maxwell-Right, 7) The key to becoming a successful leader is not by focusing on making other people follow you, but by becoming a person that they desire to follow. â€Å"A leader is great not because of his or her power, but because of his or her ability to empower others.† (Maxwell-21)Read More Leadership Essay534 Words   |  3 Pages leadership Getting To Know Yourself What is encouraged in being a good leader? 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A leader must be some one that can be trustedRead MoreEssay on Leadership1121 Words   |  5 PagesThere is a lot of debate on the differences between leadership and management. In the sports profession there are both leaders and managers. Which positions historically lead and which positions do more managing? With this thought in mind, add your comments to the questions listed below in the discussion section. Feel free to add to existing comments. Leadership and Management Which positions (jobs) in the sports profession do individuals do more leading than managing? Which individualsRead MoreLeadership Style Essay999 Words   |  4 PagesLeadership Essay, A.P.A 1000 word essay The leadership style combination between autocratic leadership and empowerment leadership would give the futuristic cutting edge per se, to create a diversified ultimate decision making policy. 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The Mind of a Criminal in Fyodor Dostoevsky’s Crime and...

The human mind is a complex labyrinth barely explored. What drives humans to make decisions, behave in certain manors, and react in certain ways are defined by many theories of psychology. What actually goes on in the mind of a criminal or a sociopath? Can crimes be justified? And where do society’s morals take effect? These questions are ones that might be posed when reading Fyodor Dostoevsky’s Crime and Punishment and Mary Shelley’s Frankenstein. A great mind can easily be corrupted by a narcissistic need for knowledge or the simple drive to prove a point. Both protagonists in these novels are faced against a mirror, fighting with their own minds, reaping consequences of past decisions and underdeveloped ideas these characters, although†¦show more content†¦Corrupted by loneliness, a lack of true self accomplishment, and driven by the need to help his impoverished family Raskolnikov falls victim to the dark side of the human psyche. Desperation becomin g his sole mode of guidance, a possible motive. Frankenstein, in Mary Shelley’s Frankenstein, finds himself in college with all the opportunity to engage himself in his studies. The pursuit of knowledge eventually becomes an obsession at a narcissistic level. Frankenstein becomes more focused on his experiment to create a being of his own accord. His self centeredness leads him to create a being in the image of himself. The monster says, â€Å"My form is a filthy type of yours, made horrid even from the very resemblance (Shelley). It is as if every aspect within the monster itself is hated by Frankenstein and vice versa. His work eventually becomes himself and he regrets creating it, â€Å"†¦but he confesses that the monster is really self-generated, â€Å"the being whom I had cast among mankind†¦was my own vampire, my own spirit let loose from the grave, and forced to destroy all that was dear to me (Jackson, Shelley). Similar to Raskolnikov, Frankenstein became too involved in himself. He alienated himself from his family and friends for science. His experiment lacked

Toys R Us Free Essays

1. Was Japan an attractive market for Toys â€Å"R† Us? Do you think there were any cultural obstacles to product acceptance? Strong competitors? a. Japan was a very attractive market for Toys â€Å"R’ Us. We will write a custom essay sample on Toys R Us or any similar topic only for you Order Now While there are cultural differences between the United States and Japan, the United States and our products are generally accepted by the Japanese. The use of McDonalds in the transition into Japan also helped Toys â€Å"R† Us. Toys â€Å"R† Us faced a few competitors when they entered Japan, but there was no strong competitor. In Japan at the time there was no such thing as a â€Å"toy superstore† so they quickly dominated the market. Toys â€Å"R† Us only faced competition from other popular brands producing toys and selling them in specialty shops. Some brands were Bandai, Nintendo, Sony and Koei. 2. What were the entry barriers into Japan? Any culturally based barriers, in terms of how to do business? a. There were a few entry barriers into Japan, first being that although there was not a toy superstore already in existence, there were tons of small toy stores in operation. Toys â€Å"R† Us was unsure how they would be met by the public. There were also high import barriers. Japan also held the market in characterized toys as well as video games. When they entered Japan, they were met with strong opposition from Japanese toy manufactures who were petitioned by the small shop owners to boycott Toys â€Å"R† Us. 3. How did Toys â€Å"R† Us manage to cross the entry barriers into Japan? What alternative modes of entry could they have tried? a. Toys â€Å"R† Us managed to cross the entry barriers into Japan by importing their own product from the United States. They also were able to gain customers by carrying multiples of the same products. The Japanese were use to the small retailers running out of a product, but Toys â€Å"R† Us promised to have the product in plentiful stock. The import barriers were met by creating a distribution house in Japan where inventory was sent and counted rather then it being delivered directly to the store. This also took a turning point when Nintendo decided to distribute through Toys â€Å"R† Us Japan. This was a he turning point because a Japanese product known to the people was being sold through this giant toy distributor. Soon other brands followed suit. They could have tried the alternative route of connecting with the Japanese toy manufactures in a way that would not seem so industrialized. 4. What were the problems in transferring the Toys â€Å"R† Us competitive advantages to a foreign market? Why did Toys â€Å"R† Us internalize the firm-specific advantages rather than license another retailer abroad? a. Transferring the Toys â€Å"R† Us competitive advantage to a foreign market was a problem because in the United States Toys â€Å"R† Us was the largest toy retail store, but in Japan they had their own system for selling toys. They also faced the issue of how the Japanese value quality over value. The â€Å"low prices† approach wasn’t going to work because they were worried about the quality. Toys â€Å"R† Us had to rethink their major competitive advantage that was such a success in the States. Toys â€Å"R† Us decided to internalize rather then license another retailer because in the States Toys â€Å"R† Us was a huge success and before open the Japanese location, Toys â€Å"R† Us was already operating in eight other countries. They were not afraid to expand, not to mention they have their own system of success, licensing would jeopardize that success plan. . Given Wal-Mart’s threat in the US market, what should Toys â€Å"R† Us future strategy be? a. Toys â€Å"R† Us future strategy should be to maintain its name as the â€Å"Toy superstore† by providing a wide range of toys and electronics, it does not matter if Wal-Mart carries toy products for a lower price, in Japan they are more interested in quality, which is not a concern for Wal-Mart. By Toys â€Å"R† Us continuing to import American goods and sell the product the Japanese are looking for they should be able to continue their success in Japan. How to cite Toys R Us, Essay examples

Presentation free essay sample

Materials used for frameworks Timber replayed Plastic Forms Aluminum forms Steel frameworks TIMBER It should The timber FORMS bearing durable used and for framework treatable must satisfy the following requirements Advantages of using timber forms: It is economical for small construction jobs It is design flexible and easy to erect It can easily be made into any shape or size ALUMINUM The framework turns out to As the strength of aluminum be economical if large in handling, tension and numbers of reuses are made compression is less than the in construction. Renege of steel, it is necessary to use large sections. Their lower density, aluminum The major disadvantage of aluminum forms is that no forms are lighter than steel forms, changes can be made once and this is their primary the framework is fabricated. Advantage when compared to steel Forms made from aluminum are in many respects similar to those made of steel Plastic Frameworks These forms have become increasingly popular for casting unique shapes and patterns being designed in concrete because of the excellent finish obtained requiring minimum or no surface treatment and repairs. We will write a custom essay sample on Presentation or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Different types of plastic forms are available like glass reinforced plastic, fiber reinforced plastic and thermoplastics etc Fiberglass-reinforced plastic is has several advantages such as sections can be joined on the job site in such a way so as to eliminate joints, there is no size limitation ;The material allows greater freedom of design ;Unusual textures and designs can be molded into the form lightweight and easily stripped The disadvantage Of using plastic forms is that it does not lend itself to field fabrication Hence, the design and planning of this form must be carefully aired out.Also care must take not to damage the plastic by the heat applied for accelerated curing of the concrete. Trough and waffle units in fiberglass are used in construction of large floor areas and multistoried office buildings. STEEL FRAMEWORK Mostly used in large construction projects or in situations where large number of re-uses of the same shuttering is possible. Suitable for circular or curved shaped structures such as tanks, columns, chimneys. Etc. for structures like sewer tunnel and retaining wall.Strong, durable have longer life Reuses can be assumed o vary from 100 to 120 and timber varies from 10th 12. Steel can be installed dismantled with greater ease speed resulting in saving in labor cost No danger of framework absorbing water from the con. hence minimizing honeycombing TYPES OF FRAMEWORK TRADITIONAL FRAMEWORK This usually consists of standard framed panels tied together over their backs with horizontal members called waling. C] One side of the wall framework is first assembled ensuring that it is correctly aligned, plumbed and strutted.C] The steel reinforcement cage is then placed and positioned before the there side of the framework is erected and fixed. [Plywood sheet in combination with timber is the most common material used for wall framework. 0 The usual method is to make up wall forms as framed panels with the ply. Nod facing sheet screwed on to studs on a timber frame. This allows for the plywood to be easily removed and reversed and used on both sides so as to increase the number of reuses..CLIMBING FRAMEWORK Method of casting walls consists of a climbing framework, the climbing of which may be manual or crane assisted. These forms are widely used in the construction of industrial chimneys, silos, gig rise towers building cores, bridge piers pylons, airport control towers, telecommunication, towers etc. Advantages: 0 Staged construction process allows balance of site resources. 0 Anchor accessories can be reused after each pour, reducing material costs on current and future construction programs.L] In case of trolley mounted framework, the panel retracts from the face, providing space for cleaning and fixing of concrete. C] Framework access platforms lifted as one, minimizing crane support, reducing labor and material costs. C] laterally. SLIDING FRAMEWORK OR CHLOROFORMING Slip form means a continuously moving form, moving with such a speed that concrete when exposed has already achieved enough strength to support the vertical pressure from concrete still in the form as well as to withstand lateral pressure caused by wind Etc Advantages .C] Minimum consumption of timber and steel plates. L] Total elimination of traditional scaffolding CLC Minimum requirements of carpenters for assembling. C] The concrete surfaces can be treated and finished while concrete is green, O The procedure of continuous slipping is applied to making both inner and utter walls as well as columns Of a building. PERMANENT FRAMEWORK Permanent form or stay-in-place framework is one in which the form is left as an integral part of the structure: CLC Utilized as the facing materials of in situ reinforced concrete.

6 steps to turning a work buddy into a real-life friend

6 steps to turning a work buddy into a real-life friend Most people have two social groups in their lives: the people you hang out with all day, every day, because you have to (coworkers) and the people you hang out with by choice when you find the free time (friends). Lots of people keep these spheres separate, so there are firm boundaries in place between work life and real life. But what happens when you meet someone at work who you just adore and want to become friends with beyond office pleasantries? There are a lot of reasons it’s great to have a true pal and confident at work. Random â€Å"just saying hi† pop ins make your day go faster. You have a constant lunch or coffee break buddy. And work-wise, it can often mean a strong ally on your side. But negotiating the road to real friendship can be a tricky one. Here’s how to do it.1. Be picky- find someone you trust.You can’t afford to lay it all out there for just anyone. Quality is much more important than quantity when it comes to office friendships. Sh oot for one (or two) people who seem to have interests and life situations and values most in common with you.2. Don’t rush the process.Don’t jump right into the meaningful convos over margaritas stage, or the inviting people over for dinner with your family stage. Going from coworker to friend takes a gentle touch- if things don’t work out, you still need to see the person every day. Start with a casual coffee or a lunch to test the waters. Is the conversation effortless? Do you feel comfortable, and can you tell whether your new pal-to-be feels comfortable as well?3. Go on a second date.Just because the first foray went well, make sure it wasn’t just a fluke. Try another lunch or casual coffee, or maybe a happy hour. If you pick up straight where you left off and it still feels breezy and fantastic to be in their company, then keep at it.4. Lead with what interests you.Don’t just talk about work. Start trying out conversations that have more to d o with your outside life, interests, hobbies, and passions, and see how well you match up. To build a real friendship you’ll need to build shared memories, which is much easier to do when you have more in common than just where you go to work each day. Try not to go  too personal too soon, though- you can bare your soul a few months down the line, not right after you find out whether or not someone has any siblings.5. Open up when you feel comfortable.When you feel like things are really moving along well, it might be time to let your hair down cautiously and share some more personal details. No oversharing! Keep it relaxed and not too dramatic. Take your cues from your new friend, as well. Listen to what they’re talking about and try not to bulldoze through whatever boundaries they might be adhering to with big blockbuster confessions.6. Keep potential complications in mind.Having a work bestie or two can be great, but you should also be prepared for the occasional awkward situation. Say your friend gets promoted over you or starts to shoot up the ladder and you’re still stuck at entry-level. How might you react? Try to foresee a few of these possibilities and ask yourself if you’ll be able to be genuinely happy for your friend’s success and not too competitive throughout the course of your careers. Will this friendship be strong enough to weather the ups and downs of your working world?

Alchemist essays

Alchemist essays Learning real life lessons and finding your place on Earth through your actions and thoughts is believed to be one of the most important things in life. For example, in the book The Alchemist written by Paulo Coelho the excerpt whoever you are, or whatever it is you do, when you really want something, its because the desire originated in the soul of the universe. Its your mission on Earth. The main point of the quote is too allow the reader to think about ones life and apply his/hers thoughts, feelings and actions to the characters in the book. The issue which must be focused on, which has been presented in the book, is of finding ones inner self, and finding ones place on Earth and the reasons why the individual has been put on this planet. This book isnt only a piece of writing, literature or a bunch of letters on a piece of paper. This book teaches an individual about life and helps an individual learn about life by teaching valuable lessons. Many people believe that they lose control over their lives and themselves. In the Alchemist, the boy asked the old man what is the worlds greatest lie, the old man answered; Its this: that at a certain point in our lives, we lost control of whats happening to us, and our lives become controlled by fate. Thats the worlds greatest lie.(Author 20). This is important because many people in todays society believe that at some point in their lives they hit a brick wall and are not able to move forwards with their lives so they decide to let fate take over. Thats where they mistake is made, the only reason some individuals believe that they lose control is because their will power isnt as strong as needed or that they dont believe in themselves ...

Article Critique on Responsibilities and Training Needs of

Critique on Responsibilities and Training Needs of paraeducators in Physical Education - Article Example The study also pointed out that 68 out of the 76 paraeducators were keen in receiving training. The areas in which training was desired were activity modifications, attributes of students with disabilities, and knowledge of motor development. An interesting finding that the study has is that less than 50% of the respondents have ever participated in physical education of students. It has been pointed out that the opportunity to participate in physical education through student escort, one-on-ones and cues were not used by this 50%. The participation of paraeducators in student assessments and behavior modification programs were also found to be minimal. Only eight out of the total respondents participated in the above mentioned activities. The major limitation of the study is its sample population size. Though 138 respondents were to participate, only 55 % of them filled in the questionnaires. This makes the sample size very small and thus is not the representative sample of the studied population. Another major lacuna in the research is that the participants were not blinded on the objectives of the research. This would have resulted in biased responses from the participants. As the results of the study implies on the capacity building of the respondents the chances for this are really high. The study limits its scope to the perceived observations on training requirements and responsibilities of paraeducators. These perceptions of the respondents have not been compared with the available literature. This further questions the scientific backing of the research with reference to the topic of the study. The topic suggests a broader research whereas the study has limited its scope to the perceptions of the participants. The study is further limited to the geographical convenience of the researcher. This further limits its scope from providing a holistic view on the larger The study would serve as a good resource for further research in the area. The study

Writing assignment either #1 or #2 Essay Example | Topics and Well Written Essays - 500 words

Writing assignment either #1 or #2 - Essay Example This group of people does not rely on facts, but by their awareness and have a world full of choices. They have changed the workplace by branding businesses by finding time to surf, check out for good deals at e-Bay, and maintain social networks. Global connectivity is already taking place and has changed the way individuals communicate with other people. The amount of information shared and the speed at which the transmission of information takes place is on the increase. This has led to the high efficiency and reduction of costs. In addition, global connectivity has led to an easier and faster way of connecting with friends and relatives. Individuals also make new friends and new business connections. Online communication support local identities and relationships, therefore making interactions easier among individuals who are mutually aware of each other. Individuals go online to search for research information that they can get in real time information through instant chats. For example, teachers can use this to facilitate discussions in classrooms. On the other hand, students can use the internet as an ultimate online textbook and they no longer need to pick many textbooks from the library. An individual can market a ne w product or service and can spread the advertising through social networking platforms free. The negative implications of global connectivity include the elimination of face-to-face socialization. It is easy to ignore or be rude to other people when having a conversation, but it is easy to filter unwanted people from making connections. Moreover, individuals find harassment, therefore; parents need to filter the internet content through parental control. Lastly, there is the risk of fraud or identity theft where the internet is available to anyone and thieves may steal an individual’s personal information and impersonate persons. Global connectivity has changed the way in which individuals interact and share information. Nonetheless, it

Prevent Elder Abuse Essay Example | Topics and Well Written Essays - 500 words

Prevent Elder Abuse - Essay Example Victims normally experience more than one type of abuse. Aiming to address the increasing number of reported elder abuse cases, The Project P.E.A will help alleviate and assist victims in any effective approach. The promoter of this program will aid elder abuse victims with crime prevention, crime awareness, and crime reporting resources though proper education, advocacy, and training of seniors, volunteers and service providers. Looking forward to find resolution to this kind of violation, The Project P.E.A. will work together with authorities to help support victims. Educating community by orienting to the criminal justice system related to this type of offense, court support, case status and the proper approach on how to handle such cases. This can be done by conducting seminars, community presentation, and training among volunteers and the community to avoid similar cases in the future. The serious problem of elder abuse is growing and considering of advocating its proper resolution by this educational campaign. A five-year media campaign is planned which includes paid advertising, public relations, community forums, and similar outreach programs designed to cater both victims and probable suspects to

PETRONAS | Employee Health and Safety Case Study

PETRONAS | Employee Health and Safety Case Study 1.0 Introduction The topic that we choose for our assignment in Human Resource Management is employee safety and health. Nowadays, safety and health is a significant issue for an organization to its employees. What is meant by safety and health for employees? Firstly, safety means the condition for employees are being protected from getting any danger, risk or injury in a working environment during the working hour. Meanwhile, health means the organizations efforts to prevent its employees from suffering physical or mental illness. In short, every organization should ensure the safety and health condition in the working environment since employee is the asset of the company. If the employees feel secure in their working environment, they will perform efficiency and effectively to achieve the companys goal. However, if the working environment is not safety and may cause them illness, it will affect the performance quality as the employees will think why should I going to do this, this is not safe for us. Inevitably, it is very important for an organization to ensure that their employees are working in a safe and healthy environment so that it will greatly influence the productivity and overall efficiency in any organizations. Secondly, it will also help to reduce and prevent industrial accidents. Consequently, the enforcement of employee safety and health will definitely help to reduce the absenteeism among employees. Also, it will also boost the morale among the employees inside the organization. Moreover, team spirit could be developed and the sense of belongingness among the employees could be enhanced as they are protected. As a result, the main objective of our topic is to determine the regular review of safety and health performance in an organization. Therefore, the employees can have a better working condition to perform their specific tasks. 2.0 Content: Theory and concept The first theory that we are going to apply for the chosen topic is Bounded Rationality. Bounded Rationality state that a decision maker makes decision at a satisfactory level rather than the maximum level because of the lack of resources and information needed. In order to implement a successful employee safety and health program in an organization, the managements have to well-planned with various choices of alternatives and decide the optimum one. Having said this, when a company intend to install employee safety and health program to replace the existed one, the switching cost involved may be much more higher than expected, that makes it difficult for the company to bear the cost. Therefore, the management shall decide the appropriate method with the sources available to fix the problems, so that both employers and employees could enjoy the benefits from the implementation of the safety and health policy activity. Herzbergs two factor theory is the second theory that we will apply to our topic. The Herzbergs two factor theory is also known as the motivation-hygiene theory. This theory states that there are certain factors in the workplace that can cause employees satisfaction or dissatisfaction with the working environment (NetMBA, 2010). The factors that affect employees to become satisfied are the sense of achievement, recognition for their accomplishment by the top management, meaningfulness of the work, growth and promotional opportunities. On the other hand, the factors that lead employees to become dissatisfied are the strict company policy, no fringe benefits, bad physical work condition and low salary. If employees are not satisfied with the working environment, it will decrease the productivity. In order to maximize the profit in an organization, the company should provide a good working environment for employees so that it can maintain the company production quality. Thus, the motiva tion of employee is the key factor for an organization since it is one of the several factors that significantly affect the productivity which in turns increase the profitability in an organization. In the third place, we are going to apply Maslow hierarchy of needs in our topic. Maslow hierarchy of needs can be categorized in five independent levels of basic human needs which are physiological, safety, love or belonging, esteem and self actualization that must be satisfied in a strict sequence starting from the lowest level. Physiological needs are the lowest level of basic human needs while self actualization is the highest basic human needs. In this topic we will focus on safety level, which safety needs security of body, employment, resources, morality, family, health and property. Furthermore, safety needs for an employee plays a vital role for an organization to take the responsibility because the employees are helping the organization to generate income. In return, the company should provide a proper working environment for the employees. In a nutshell, Bounded Rationality, Herzbergs two factor theory and Maslow hierarchy of needs are the theories that we are going to apply to our topic employee safety and health. Keeping to the adage that safe operations are smooth operations, these theories are extremely important for an organization to follow because it will assist the organization to increase the profit by providing a safety and health working environment to the employees. Significance and contributions In order to utilize individuals to achieve organization objective, we should have five human resource management functions such as staffing, human resource development, compensation, safety and health and employee and labor relations. Consequently, we know that the assignment topic that we choose is pivotal for an organization because this is one of the five human resource management functions. In addition, we know that safety and health not only for the organization to take the responsibility on the employees but also the employees themselves should aware and responsible for their own safety and health. Having said this, when the organization is providing the methods on how to use the machine in a safety way but the employees do not follow the instructions. Therefore, no matter how the organization implement the safety and health policy to employees, it is not effective if the employees do not follow the instructions given. Inevitably, it will cause danger to them and other employee s in the working environment. As a result, the organization and employees should take the obligation together on safety and health. Subsequently, it will assist the organization to increase the productivity by the workers if they are focusing on employee safety and health because employees can have a better satisfaction with the working environment which is safe and secure to perform their task. If the productivity increases, the company tends to sell more products. Thus, it will affect the overall profit of the organization. In addition, it will boost the morale among the employees inside the organization. Team spirit could be developed and the sense of belongingness among the employees could be enhanced as they are protected. As a result, the employees tend to spend more time to perform their task in a safety and health environment to assist the organization to generate income. In short, safety and health is not the only importance HRM function of an organization but also other HRM functions as well. This is because the relationship between these five functions is link together. Without one of them, the organization cannot operate well. Therefore, the organization should focus on all HRM functions areas. 3.0 Case Development (Practice) The company we have chosen to be discussed in our assignment is Petroliam Nasional Bhd (PETRONAS). PETRONAS is the national oil and gas company in Malaysia. It established in 1974 and wholly-owned by the government of Malaysia (Abdul Ghani Pg.Hi.Metusin and Ooi Kee Beng, 2005). Together with 127 direct subsidiaries and 54 associated companies, PETRONAS, a multinational corporation, has fully integrated oil and gas operations in a broad spectrum of the oil and gas value-chain and with global presence in 31 countries (S.A Zainal Abidin, O.Bekri, A.Jalaludin, 1996). In addition, it also conducts a variety of business activities include exploration, development and production of crude oil and natural gas in Malaysia and overseas; the liquefaction, sale and transportation of LNG; the processing and transmission of natural gas and the sale of natural gas products; the refining and marketing of petroleum products; the manufacture and sale of petrochemical products; the trading of crude oil, petroleum products and petrochemical products; and shipping and logistics relating to LNG, crude oil and petroleum products.ÂÂ   Safety issue always is high concern in the oil and gas industry especially since the Gulf of Mexico incident happened in 2010. PETRONAS has around 44,000 of employees. Therefore, it strives to contribute and take care of the well-being of people as well as nations, regardless wherever it operates by developing and adding value to oil and gas resources. It balances the commercial, environmental and social considerations carefully. A report from Social Security Organization shows the construction is one of the highest fatality rate in the accidents among the industry. PETRONAS experiences the worst ever group safety record in 1998 with 31 fatalities and followed by 13 and 17 fatalities in 1999 and 2000 respectively. To ensure the PETRONAS Corporate Policy Statement on Health, Safety and Environment (HSE) is implemented effectively, a proactive approach must be adopted in promoting Occupational Safety and Health (OSH). First of all, company HSE policy is the basis requirement to implement in PETRONAS as well as to any other organization. Thus, the legal liability of projects and the penalties imposed to owners and stakeholders are clearly outlined in the Environmental Quality Act 1974 and the Occupational Safety and Health Act 1994. A good OSH management will be able to prevent and reduce accidents and ill health in the working environment. For example, HSE Management Procedure will be preparing for every project run by PETRONAS. This is to ensure that all phases of the project and the OSH requirements are clearly defined and spelt out. The purpose of this procedure is to helps the management in complying with the related local OSH Acts or rules and regulations, establishing the minimum OSH objectives to be met at the various stages of the project, developing the necessary guidelines to carry out a proactive management of consultants and contractors on OSH matters and ensuring a continuous OSH improvement for all project activities. In addition, with such procedure and policy, the management can make decision more efficiency and effectively. In the meanwhile, it applies the Bounded Rationality theory in which the decision maker or the management makes decision at a satisfactory level with limited resources and i nformation. When problem occur, the management can make decision at a limited time with the best alternative according to the procedure stated. Furthermore, PETRONAS enhance the governance of HSE through the restructuring of Group Health, Safety and Environment Division to enable Business Units to have greater accountability. It also proactively in developing a framework to consolidate the mandatory HSE standards to be implemented Groupwide. The Herzbergs two factor theory can be seen in this practice by developing a safety working environment with pervasive HSE culture. In addition, it can decrease the cost of common infrastructures, management system and services. Employee will feel secure and satisfied with their working condition and environment with international HSE standards. For example, PETRONAS won Gold Award from the Royal Society for the Prevention of Accidents (RoSPA) and Grand Award from Malaysian Society for Occupational Safety and Health (MSOSH) in 2010. Such honors definitely will add credit to PETRONAS that lead to the increase of employee confident to company HSE condition. To improve PETRONAS safety performance towards achieving operational excellence, it has carried out a Third Party Process Safety Assessment on its implementation across the Group. The latest external assessment and benchmarking exercise was conducted in August 2010. The assessment recognized that process safety standards and requirements have been adequately established at Group level and translated into site-specific systems and documents at operating units. Action plans have been identified to address implementation issues on specific elements such as management of change, integrity management, work planning and procedures in order to improve process safety performance. As stated before, PETRONAS restructure its Group Health, Safety and Environment Division to enable all Business Units to have greater accountability, the objective is to raise PETRONAS HSE performance, reduce business risks and exposure and maintain consistency in the implementation if HSE standards and requirements. Therefore, defining a clear roles and responsibilities of all personnel involved in OSH activities for those projects are necessary. Workers should and must know their duties and the knowledge that have to apply in their tasks. The effectiveness after the implementation Indeed, PETRONAS has exercised the human resource practices well in ensuring the safety and health of its employees. As above mentioned, PETRONAS obeys and follows the stated laws and regulations. Besides, PETRONAS also conducts an excellent HSE management system. However, there is still room to improve. It is because many fatal accidents have taken place in 2012. First, there are three fire accidents happened at PETRONAS sites, and two of which involved casualties. Second, the most recent incident that related to PETRONAS involved an oil tanker which caught fire and exploded at the jetty of PETRONAS Chemicals Methanol Sdn Bhd on 26 July 2012. This incident follows closely from another fire which blazed at the PETRONAS Caligalis Tukau B Platform offshore Miri on 11 June 2012. Moreover, there was a PETRONAS gas process plant in GPP Complex A in Kerteh was rocked by two explosions. Unfortunately, a worker died on the spot while 23 others were injured. There were 2000 workers at the site when the explosions occurred (Koh, 2012). Again, these accidents have indicated that it is time for PETRONAS to reevaluate the safety standards over again. 4.0 Recommendations Even PETRONAS has exercised its practise well in ensuring its employees are safe and health, but there are still a number of accidents that lead to the injuries and death of its employees. Its strongly to be suggested that PETRONAS might use joint labour-management safety team approach to involve its employees in developing safety program as the employees know the potential problem in their workplace more well compare to the management. A safety programme is launched to identify and minimize the unsafe condition to prevent the accidents that might happen in the workplace. It should contains an extensive training and enable autonomy for the employees who perform dangerous job. For example, PETRONAS might held a meeting for the employees and management to come together in order to evaluate the previous safety program and see if there is anything went wrong. If there is anything should be changed or a new program should be established, employees will be given autonomy in voice out their opinion in the meeting according to their working experience on what should be establish, what training should be provided, and what should be done. (Dessler, 2007) Secondly, top management of PETRONAS is suggested to involve themselves in the safety activities. Instead of just giving instruction from the top to bottom, managers and supervisors in safety and health department of PETRONAS are encouraged to involve themselves directly by going to the workplace and discuss with the employees with the production scheduling before the work of the day. Toolbox meetings are the meetings which held in a workplace involving the supervisors and employees to discuss about the work hazard and safety awareness. Toolbox meetings are suggested to be held in every time before the work at the workplace. The SHELL companies in the same industry with PETRONAS, practise it in this way: the supervisor and other employees will first discuss in the general safety with the employees and after this, employees are grouped into a smaller group to discuss in detail about the job procedure of the day, the hazards of the job, the precautions that should be taken to prevent anything bad happen in the workplace and what should be done in order to protect themselves for the duties that they are going to perform after this. The toolbox meeting is not only being held in each time before the work, but also should be held if there is any changing in hazard found. (Steve Beckett) Evacuation plans should be enhanced in PETRONAS as the accidents happened in the workplace often has caused death and injuries on its employees. An evacuation plan should include the three main things: an early detection of problems, the methods to communicate the emergency externally and the communication plans to initiates an evacuation. For example, an initial alarm to alerts the employees on emergency and following by the instruction given on what to do in next. This minimizes the number of death and injuries cause by fire and exploitation effectively(Dessler, 2007). Furthermore, PETRONAS is recommended to establish behavioural-based safety programme which it is to identify its employees working behaviour, understand the way they work and advice and lastly train them to avoid the working behaviour that might lead to accidents (Dessler, 2007). PETRONAS may use Human Resource Internet-Based System to manage their safety programme for it is more efficient and more effective in the way to communicate the safety and health information to its employees from the whole organization. The HRIS included the material safety data sheets from OSHA which stated the precaution that should be taken by employees when performing their duties and what to do in dealing with the accidents. The data sheet based on the new OSHA information can be uploaded and communicate faster to the employees if HRIS is to be used. In the other hand, PETRONAS might create also its own training websites which will allow the company to communicate the safety issues to its employee in the form of video, PowerPoint presentation sheets and etc. By this, PETRONAS will be able to organize and deliver the individual course to its employees according to their needs in anywhere and anytime (Dessler, 2007). 5.0 Conclusion Employee Safety and Health is a significant issue for every organization because employee consider as asset of the organization. Working environment is very important for every employee. It to ensure that provides a safety place for employee to prevent getting any danger or injury. Organization also need to concern employee health to prevent its employees from suffering physical or mental illness. The employee safety and health is high concern especially in the oil and gas industry. PETRONAS is a multinational corporation that has integrated oil and gas operations in a broad spectrum of the oil and gas value-chain. Employee has safety and health condition can perform the job efficiency and effectively and achieve the companys goal. Safety and health can impact the productivity and overall efficiency in organization. Organizations can put efforts to develop the team spirit among employees and to enhance as they are protected in the working environment. It can help organization to prevent industrial accidents and to reduce the absenteeism among employees. An important theory and concept such as Bounded Rationality, Herzbergs two factor theory and Maslow hierarchy of needs for an organization to apply in order to increase the profit by providing a safety and health working environment to the employees. The organization and employees should take the obligation together on the safety and health. Employees themselves should aware and responsible for their own safety and health in the working environment. PETRONAS conducts a variety of business activities in 31 counties. PETRONAS obeys and follow the stated laws and regulations and conducts an excellent HSE management system to ensure the safety and health of its employees. PETRONAS strives to contribute the commercial, environmental and social considerations carefully. A proactive approach adopted in by Occupational Safety and Health (OSH) to ensure the PETRONAS Corporate Policy Statement on Health, Safety and Environment (HSE) is implemented effectively. HSE policy is the basis requirement to implement in PETRONAS. OSH management can make decision at a limited time with the best alternatives according to the procedure stated. PETRONAS is restructuring the Group Health, Safety and Environment Division to enable Business Units to have greater accountability. It developed a framework to consolidate the mandatory HSE standard to be implemented in a safety working environment. Employee will feel secure and satisfied with their working condition and environment international HSE standards such as Gold Award from the Royal Society for the Prevention of Accidents (RoSPA) and Grand Award from Malaysian Society for Occupational Safety and Health (MSOSH) in year 2010. It will lead to increase the employee confident during working time with company HSE conditions. The objective of implementation in HSE performance is to reduce business risks and exposure and maintain consistency. Employees must know their duties and knowledge in order to apply in their tasks. Therefore, PETRONAS enable to have greater accountability.

A Transient Citizen Essay -- American Citizenship Immigration Essays

A Transient Citizen "...1 hereby declare, on oath, that I absolutely and entirely renounce all allegiance and fidelity to any foreign prince or state of whom or which I have been a subject or citizen...." This is a clause from an oath I took on February 6, 2002—an ordinary day of no significance to most people, a climatic point in my life—it was the day I became a U.S. citizen. I did not attend the formal ceremony in the Los Angeles Convention Center, yet for me it did not matter; I was still just as excited, for this was the day I became a true American. There were many people from different cultures in the noisy office where I received my certificate, yet we were all filled with the same excitement—the potential of the American Dream and to be part of the greatest nation. It seemed that every time an employee came out they called someone else, as if I was not even there, and I started to worry. The fear of returning home without being a citizen of this nation started to cross my mind. Two hours passed and I was sitting in the same chair listening to the noise of the typewriters inside the offices. Then, as if time itself had stopped, it happened; they called me to the front window. It was as if I as walking to the doors of heaven. I recognized that it was not the end but rather a new beginning. It was the creation of a new person. The oath was simple; I had promised to support and defend the Constitution and laws of the United States of America against all enemies. I choked on the very words when I realized I had just taken an oath promising to bear arms even against the country of my birth. For so long I envisioned perfection as the day I would become a citizen of a country that I had learned to love. I realized ... ...goals aimed at success, having a stable job or owning a house, but it is now a long-term goal that seeks to find a stable point between two nations even if the nations themselves are not at peace. Now that I have gone through the process of applying for United States citizenship, I have taken the responsibility to choose between Mexico and The United States—between my roots and my future. I have taken an oath, not only before The Great American seal, but also and most importantly before God. I do not wish to question whether I regret becoming a citizen or not, for the only obstacle that is always holding us back is not being able to let go of the past. However, I cannot completely erase what I feel for Mexico, for I do not want to forget my heritage, mi cultura. I may be bound to the American flag and the U.S. Constitution, but I am still proud of being Mexican.

Alzheimer Disease Not Just Memory Loss

Alchemist's Disease: Not Just Memory Loss Introduction Memory loss is like an old age where it is a condition which mankind has always reluctantly recognized and always – with resignation. Memory loses are sometimes trivial and meaningless and go unrecognized. However, when these losses are so great that a person does not know who or where they are the concerns are quite grave. Although It Is realize that Alchemist's disease destroys the brain memory function, many do not realize precisely how the memory is destroyed once one is aware of the process; it becomes faster to work forward to alleviate the destruction.Walkout memory there Is no knowledge to recreate or reproduce past perception, emotions, thoughts and actions that are so vital to live a full and functioning life. Memory is the key that unlocks doors that keep us functioning, not only mentally but physically. Discussion As a new era dawns upon us many people find themselves asking the question; â€Å"What is Alchemi st's Disease? † Alchemist's Disease today affects almost all people in some way. Since the amount of lives this disease affects continues to increase epidemiologists have named Alchemist's Disease, â€Å"The Disease tot the Century†. Edwardian, 2007, IPPP-362) In 1906 a German neurologist Allis Alchemies performed a neurological autopsy on a 56-year-old woman who had suffered deteriorating mental health for many years before her death. Alchemies noticed a disorientation of nerve cells in her cerebral cortex, the area of the brain responsible for controlling memory and reasoning. There were two oddities he found. The first was an accumulation of cellular debris surrounding the nerves he called this senile plaque. The second oddity were groups of nerves that were bunched and twisted he called this neurotically tangles.In the following years as more autopsies were inducted the same oddities that were found in 1906 were found in patients displaying the same symptoms. At tha t time a prestigious German psychiatrist, Emil Grapnel, proposed naming the disease In honor of Its discoverer Also Alchemies. (First 2008, #6-88) Alchemist's Disease American's Disease is a chronic brain disorder that destroys one's ability to reason, remember, imagine and learn. The disease Is also known as â€Å"senile dementia† or â€Å"pre-senile dementia†. Dementia refers to the lost tot mental health. The term â€Å"senile† meaner old. Pre-Senile† refers to those patients less than 65 years of Lesions on brain cells that take the form of senile plaques and neurotically age. Tangles cause Alchemist's Disease. Healthy brain tissue is normally arranged in an organized pattern These knots and tangles throw the brain into mass confusion taking over and destroying healthy brain tissue. This causes the brain cells to stop functioning. Recently a protein Taut NAS been discovered in these tangles and knots This protein is found in healthy brain cells, but is found in much larger quantities surrounding areas affected by this disease.Other ailments have been linked to the onset of the disease. These include head trauma, problems with the immune system, blood cancer, thyroid problems and Downs Syndrome. Stages of Alchemist's Disease There are four distinct stages of progression. The progression of Alchemist's can take from three to fourteen years. This time span is based on the time from diagnosis to death. All patients go through these stages Just at different rates. The first stage of Alchemist's the patient experiences a slowing down of many factors of behavior. They have less energy, slow to learn new things, and their reaction time decreases.Patients experience only mild forgetfulness of recent events, familiar people and places. They have a decrease in Judgment, and trust. Also, they become increasingly stubborn and restless. Many people are unaware of the presence of a disease because frequently memory loss is common in the elderly due to fatigue or a period of sickness. (Gel, 2006, Pl 393-1400) In the second stage the patient becomes increasingly forgetful and has more trouble recalling recent occurrences. They have difficulty in skills such as decision making, planning and Judgment.The patient's speech and comprehension become much slower and often loose their train of thought often. They are usually able to complete common tasks but need assistance with more complicated ones. They must be given clear and repeated instructions by caregivers. Victims start to become aware of illness and become depressed, irritable, restless, and socially withdrawn. In the third stage Alchemies patients loose all ability to recognize familiar people and places. They have trouble completing simple everyday tasks like eating, bathing, getting dressed and using the toilet.They lack interest in personal hygiene and loose all sexual instincts. They have difficulty communicating verbally. Patients are easily agitated and deny they are ill. The fourth stage of Alchemist's Disease is the stage that ultimately leads to death. Patients are unable to recognize themselves and close family members. They become bedridden; and only slight useless movements are made. The only way of communication they use is screaming out. Diagnosis of Alchemist's Disease Diagnosis of this disease is very difficult. Doctors are only 100% certain of the presence of the disease from autopsies after death.Diagnosis is based on the lodgment of physicians and their experience with Alchemist's Disease. Current accuracy of correct diagnosis is 90%. Recently they have discovered a way to test the level of Taut protein; this has helped with correct diagnosis. Sometimes mental tests are run to test the memory, learning skills, language skills, and the ability to follow instructions. (Harmon, 2005, Pl 55-187) Many people also question the heredity of the disease. It has been found that some forms of the disease are hereditary. The â€Å"Pre-Seni le† Alchemist's which usually sets on in a person around 40, 50 years of age is found to be hereditary.There are three types of genetic proteins that have been inked to Alchemies patient's pollinate E, E, and E. Those who inherit E have a higher chance of developing the disease. One scientist, Barbara Talon, has discovered the tissue found in the upper nose goes through the same changes that the cerebral cortex tissue goes through. She plans on tinning oh it t t his tissue taunt in the nose deteriorates at the same rate of that found in Alchemies patients. If so this could lead to the early diagnosis of Alchemist's. Treatment of Alchemist's Disease Currently treatment is focusing on slowing progressions and coping with symptoms.One drug, THAT, is a drug that helps to boost levels of acetylene's, a chemical that is involved in memory. Two FDA approved drugs being tested are Tactile and O'Donnell these drugs are also to help memory. Although, these drugs cause side affects, O'Do nnell is found to cause nausea, cramps and lose of appetite. Estrogen for women has been found to have a positive affect on Alchemies patients mental decline. It helps memory, language skills, and the ability to concentrate. Nicotine has also been found to slow the formation of senile plaque, improve memory, learning and concentration.Doctors do not suggest this use of treatment at all; nicotine causes lung cancer, emphysema, high blood pressure, heart attacks and strokes. Currently 4 million people in America have been diagnosed with Alchemist's Disease. It is projected with the aging â€Å"Baby Boomers† that 14 million people will be diagnosed in the upcoming years. (Sails, 2008, app-43) Drugs to Aid in the Treatment There are currently two drugs to aid in the treatment of Alchemist's disease. These drugs are only effective during the first couple years of the disease. The drugs are called Cogent and Airiest.Both of these drugs work by increasing a chemical in he brain that works with memory. They do not cure the disease, but they do produce some improvement in patients. This disease is obviously a horrible one. It can rip a family apart, and there is nothing that can be done about it. Hopefully, one day a cure will be found, but in the mean time, Alchemies ¤? ¬was disease has total control over a person who is afflicted with it. It also has control over the family of the person afflicted with it. Almost everyone in this country has some sort of tie to this disease, and this is why more research should be done in hopes of finding a cure.This asses affects 10% of those over 65 years old and 50% of those over the age of 85. One-Half of those living in nursing homes are living with Alchemist's. Seven out of 10 patients live at home; family members care for 75% of them; the other 25% of them are cared for by hired caregivers. It has also been found that 55% of caregivers show some signs of depression. Alchemist's occurs more often in women and in Afri can Americans or Hispanics. (Sloane, 2007, app-132) Alchemist's Disease – A Costly Disease Alchemist's Disease is a very costly disease; it is the third most costly disease after heart conditions and cancer.In 1998 the U. S. Government spent approximately $90 billion on medical care and $400 billion to research. This disease costs a family $174,000 a year on care giving and another $42,000 a year on nursing homes. Medicare is a retirement benefit to those over 65 years old. Medicare does cover some the costs to provide help to the patient such as nursing homes. The extent of help varies by state. When seeking help people find themselves asking, â€Å"Where should I go? † â€Å"When should I go? † When you tell that a Tamil member may nave the disease or in need of mental attention you should first see you family physician.The physician will determine if they believe the problem to be Alchemist's. You should also bring medical records and a list of all medication the patient is on because certain medications or the combinations of medications may resemble Alchemist's. In every community there are services offered to assist those people affected by Alchemist's, for patients, family and caregivers. The Illness And The Caregivers Alchemist's disease affects the person with the illness and the caregivers. It is estimated that 1-4 people are caregivers. The disease has a long duration which impacts more on the caregivers.It can cause a great deal of emotional stress to caregivers. It also has a financial impact on those who provide care for patients suffering from Alchemist's disease. It is estimated that the national costs of caring for patients with Alchemist's disease is $100 billion. It can also indirectly cause loss productivity, absenteeism and worker replacement. (Edwardian, 2007, IPPP-362) Many people with Alchemist's disease do well at home during the initial stages. However eventually there is the need for long term care facilities. Lo ng term care is defined as help from family and friends.It can also mean regular visits by home health aides. It might also mean moving the patient to an assisted or nursing home that can provide twenty four medical attentions. There are two major types of long term facilities for Alchemies disease patients. One of them is Nursing home which provides room and board with twenty four hour skilled care. A licensed nurse provides this type of care. There are special units for people with Alchemist's disease. The environments, activities, philosophy of care and staff training are based upon the needs of Alchemist's disease patients.Nursing homes usually have rained and supportive staff who have knowledge about how to adjust to the patient. They have information about each patient to individualize care and to eliminate behavioral symptoms. There are special activities which reduce anxiety and agitation. A nursing home has pleasing sights, sounds and smells. They also have a low noise leve l and non glare lighting. Some facilities also have security measures to prevent wandering. Another type of long term facility is assisted living. This type of facility is suitable for people who require personal care and general guidance but do not require any specialized medical care.They are good for people with moderate functional impairment. This type of long term care promotes self direction and participation in decisions. It also focuses on independence, privacy and dignity. It attempts to create a home based environment. It is an attractive option for patients who seek assistance and independence at the same time. (First, 2008, app-88) Conclusion In conclusion Alchemist's disease is a very serious condition that affects many people. They do not know what causes this disease or why people get it, due to the fact that there is a chance for anyone to get this disease.People must take recreation and seek the advice of healthcare professionals to be tested for this disease. This way they have a chance to go on living there lives for as long as possible. If they do not seek care then they have a lesser chance of living a longer life. Obviously, knowledge regarding Alchemist's disease has progressed far from thinking that it is Just a loss tot memory. Choosing the best type tot long term care can be difficult for caregivers. Assisted living facilities are the best option for people with early stages of the disease. Nursing home facilities are best for patients who suffer from advanced stages of the disease.This disease produces a full-blown dementia in its patients and affects millions of people and their families. These people and their families have special needs. Consequently, programs, environments, and care approaches must reflect this uniqueness. Developing an effective care/service plan for a person with dementia requires careful assessment of that person, a detailed plan, and attention to the individualized needs of persons with dementia. Alchemist's disease can cause emotional and financial stress to the patient and the caregivers. However there are many choices available which can improve the quality of life.

The Protestant Reformation essays

The Protestant Reformation essays Martin Luther was the most important person in the Reformation of the Catholic Church. He was a German monk. He posted his 95 Theses on the door of the Wittenberg Cathedral. This showed how he stood up against the church and criticized it for all of its faults. He criticized the Catholic Church for the sale of indulgences, and the failure of the church to meet the needs of the people of Europe. The church at this time was unable to satisfy the people spiritually and intellectually. He felt that only two of the seven sacraments were true to Christianity, as was written the Bible. He became the leader in the rebellion against the Catholic Church, and the leader in the formation of the Protestant Religion. His ideas and revolt against the church helped the people of Europe to break free from the power of guilt that the Catholic Church held over them. Though he was a major religious reformer, Luther did not want to reform society. The Protestant Reformation that he started was simply a release from Catholicism for Europeans, and into a free, less complicated religious life. Ulrich Zwingli was the leader of the Protestant Reformation in Switzerland. He led the Protestant religion to its stature of popularity with the Swiss. By 1518, Zwingli, like Luther, protested the sale of indulgences. He was a strong believer and enforcer of the belief that if an idea could not be supported by an ancient scripture, then it should not be believed or practiced. With Zwingli's reforms in the church in Switzerland, the people began to question society, much like the followers of Luther. They began to question transubstantiation, saints, celibacy, and sacraments, as well as other religious ideas. Zwingli's influence opened up new doors for reform and thinking for the Swiss people, much like Luther did for a majority of Europe. John Calvin was another Protestant reformer from Germany that created the new religion of Calvinism with...

The Incident at Bhopal essays

The Incident at Bhopal essays PURPOSE: To examine the events contributing to the tragedy at Bhopal, India and their repercussions and to draw conclusions based on these events. INTRODUCTION: What Happened at Bhopal? Reading newspaper and magazine articles written immediately following the events at Bhopal, it is apparent that it took some time for authorities to determine the causes of the industrial accident. Speculation seems to have run wild for a time following the accident. Drawing from later statistics and information seems to be a more reliable method of determining the most likely scenario. Where various alternate feasible possibilities have been presented, we will try to include the most likely. At approximately midnight on December 3, 1984, an unexpected chemical reaction took place in a Union Carbide of India Limited storage tank. The storage tank contained methyl isocyanate, (hereafter referred to as MIC) a toxic gas used in the process of a pesticide called Sevin.(1) As part of the distilling process there was an extremely high concentration of chloroform present. This caused corrosion of the tank. The tank being made of iron provided a catalyst for the reaction. A large amount of water was also introduced, approximately 120-240 gallons, which in combination with the chemical, generated enough heat to start the reaction. The runaway reaction released an uncontrollable amount of heat and this resulted in 30-40 tons of the gas being vaporized and spread over approximately 30 square miles, killing thousands of people and injuring hundreds of thousands.(2) The lack of information on MIC in 1984 made it a very toxic and difficult to control substance, according to Meryl H. Karol of the University of Pittsburghs Graduate School of Public Health. He says, Although nominally a liquid at room temperature, methyl isocyanate evaporates so quickly from an open container that it easily turns into a colorless, odor...

Project Management for Business Essay Example | Topics and Well Written Essays - 3000 words

Project Management for Business - Essay Example Measures need to be enacted to evaluate the achievement and progress of the objectives. Project managers are therefore tasked to liaise with all the stakeholders to set up objectives which are commonly agreed on. Products in which a project engages are varied and can be classified as new, processes or services. Any kind of product that is dealt with need to be developed to meet the company objectives and also to add value to the organization. Articulation of the project benefits is vital at the initiation. This will provide a clear roadmap to the success and benefits of the project. Communication is vital element of the project. Clear information need to be relayed to those who are likely to be affected by the project. The end users should also be made to comprehend the potential benefits that are likely to accrue from the introduction of a given product. Proper communication mechanisms will help to battle the possible human reluctance to change in cases of new or totally improved products (KLOPPENBORG, 1900, np). Resources that are needed to implement the objectives should be identified and put in place to ensure smooth running of the project. These are in terms of time, technical, financial as well as human resources. People are the last major element that is required for the success of a project. They are the stakeholders and people who have other roles and vested interest which are geared toward the success of the project (KLOPPENBORG, 1900, np). The most crucial people in a project are the sponsors, the project manager, the team members and the potential customers. The principles of project management revolve around five pillars: initiation, planning, execution, monitoring and control then lastly closure. They are like the processes through which a project has to pass, right from its inception to winding up. The initiating process involves the procedures which are put in place in order to jumpstart a project. At this stage, new projects may require to

Balanced Scorecard and Strategy Map Coursework Example | Topics and Well Written Essays - 2500 words

Balanced Scorecard and Strategy Map - Coursework Example The study will identify the measures to be taken for fulfilment of the objectives followed by the recommendations to Chevron for achieving the target. The study will also reflect the strategy mapping for Chevron Corporation followed by the link between each perspective (financial, customer, internal business process, learning & growth) and the perspectives and the objectives. In this study, it will be shown that how the four perspectives of balance score card are linked to each other and how the perspectives and objectives are linked to each other. Finally the study will be concluding with a critical analysis of the balance score card and the limitations of the balance score card. Table of Contents Executive Summary 2 Table of Contents 3 Introduction 4 Vision of Chevron 4 Strategy 5 Designed Balance Scorecard 5 Balance of Balance Score Card 10 Strategy Map 12 Links within Each Perspective and the objectives 13 Recommendation 14 Balance Score Card: A Critical Analysis 15 Limitations o f Balance Score Card 16 Works Cited 17 Name of the student Name of the professor Course number Date Introduction Chevron Corporation is a multinational energy corporation whose headquarter is located in San Ramon, California. The company operates in more than 180 countries and is engaged in gas, oil and other geothermal sectors including production, exploration, marketing, chemicals manufacturing and power generation. It is one among the six major oil companies. From last five years, the company has been ranked as the third largest corporation (in Fortune 500) in America. Chevron is considered to be one of the largest corporations, in terms of revenue. Vision of Chevron The vision statement of Chevron is â€Å"At the heart of The Chevron Way is our vision †¦to be the global energy company most admired for its people, partnership and performance" (Chevron, â€Å"The Chevron Way†). The values of Chevron Corporation are: Integrity The company performs its operations with i ntegrity and meets the highest standards of codes and ethics in its business dealings. The company believes in keeping its commitment and accepting the responsibilities (Chevron, â€Å"Values†). The company holds itself accountable for its work and its actions. Diversity Chevron respects the culture in which it works and learns from it. It values and respects the uniqueness of the individual and their varied perspectives and the talents they possess. It has an inclusive working environment. Protecting the people as well as the environment The company places its highest priority on the safety of the work force and the protection and proper care of its assets and environment (Chevron, â€Å"Corporate Responsibility†). The company aims to be admired for the world class performance by means of the Operational Excellence Management System. Trust The management and the employees of Chevron believe in respecting and supporting each other and they strive for earning the trust of the partners, the colleagues and the customers. Ingenuity The company seeks opportunities out of ordinary solutions. It utilises the creativity of the employees to find practical ways of solving problems. High performance The company is committed to the excellence in its performance. It strives to improve consistently and achieve results that exceed the expectations. Strategy Chevron states that its capital

Activity Based Costing Essay Example | Topics and Well Written Essays - 2500 words

Activity Based Costing - Essay Example The manufacturers or service providers can avoid manufacturing of unprofitable products and also they can lower the price of their overpriced products or services using this method. But it is not necessarily that every time the ABC method will bring the positive results alone or in other words the success rate of activity based costing may not be 100% all the time. In this essay, the methodology of ABC, its positives and negatives are all discussed in a brief manner. Each manufacturing units will have often different products. The consumer demand for some of their products may be high while some other products of the same company may not be popular in the market. For example, a tire manufacturing company, most likely to manufacture tires, for passenger cars, trucks, aircrafts and motor bikes etc. It is not necessary for them to have all their products moving in the market equally well. Suppose the car tires manufactured by the company moving excellent, the truck tires moving good, th e motor bike tire moving fair while aircraft tires moving poorly in the market. Because of the variations in demand the volume of the production of different tires will be adjusted by the company. The company will allocate more resources to the passenger car tire building compared to other types of tires. The technology and resources required to manufacture the aircraft tires is more complicated than the others. Lot of complicated processes is involved in the manufacturing of the aircraft tires though its movements in the market are dull. Mostly Activity Based Costing 3 because of the less movement in the market, only few machine activities will be allocated to the aircraft tire by the company. So if the company calculates the price of the tires based on the machine activity alone, the aircraft tire price must be less compared to others because of less machine activity. But since ABC considers all activities related to the manufacturing of a product, both direct and indirect, fixed cost and variable cost, etc, the company can determine the price of each product logically. If enough demand is there, mass production of product can effectively cut down the unit price of the product. China has successfully implemented such a strategy of mass production and

Alcoholic Anonymous Essay Example for Free

Alcoholic Anonymous Essay What I learned from Alcoholic Anonymous is that AA is meant for people who promise that they will never drink again and they drink again anyways. Its singleness purpose identifies that alcoholics work best with other alcoholics and the only difference from the twelve step fellowships out there is the first part of the first step and the middle part of the twelfth step. What I am powerless over and who we carry the message too? Many alcoholics in AA raise their hands introducing themselves as alcoholics, but never knew what it meant. In the Speakers meeting the groups felt really connected with the speaker, and gave him their full-undivided attention. The groups focused solely on the speaker and no one else, it was mainly white, black, and Hispanic men and women of all different ages starting from their early twenties up to their mid fifties. Around thirty people attended on October 21st at eight o’clock. The meeting was very humorous the speaker knew how to relate to the AA members by bringing his personal life experiences with alcohol to distribute his indication on the importance of sobriety. The speaker knew how to make the environment funny, happy, and outgoing. The speaker often referred to the Big Book specifying the hopeless condition and mind of the body. The first step is understanding the problem, the solution, and the program of action to bring back the solution. The main reason the speaker joined AA was because he could not imagine not drinking at all. The Big Book states that unless identification takes place then little or nothing can be accomplished. For the speaker the first step is the key in following through all the other steps. The question the speaker raised was what does it mean to be an alcoholic? He mentioned that one happens when he drinks it and the other happens when he does not drink it. Other than that he had a pretty good way of handling alcohol. The speaker always knew when to state his jokes. He described alcoholism as a physical allergy coupled with a mental obsession. The phenomenon the he craves when he wants a drink never occurs in the average drinker. This triggered a phenomenon craving to desire alcohol. An allergy meant that it was an abnormal physical reaction and the manifestation always showed up. The body of an alcoholic is quite abnormal as its mind. He got to AA not knowing how to explain his behaviors, and why he kept promising that he was not going to drink anymore and does it again repeatedly. The speaker always stated that he never knew the reason why he did it, his only reason was that he just did. Alcohol triggered a craving bigger than him that he couldn’t overcome. Men and women drink because they like the effect produced by alcohol. The sensation was so illusive for him that the quantities and qualities started to move around. The sensation he received from alcohol was so strong that he could not differentiate the truth from the false. Today looked a whole lot like yesterday and yesterday looked a whole lot like last week and it seemed that he was doing just enough to get by. The speaker viewed his alcoholic life as the only normal one. His observations to the way he reacts to alcohol wouldn’t mean him anything if he didn’t take the first drink. The alcohol craving is in his mind rather than in his body. His physical allergy to alcohol is not his biggest problem his biggest problem is that he gets restless, irritable, and discontented. All his problem happen to him when he is sober, and his main problem was that he could not stop starting because his problems will not go away when he stops drinking. He couldn’t choose whether he was going to drink or not. He related to the audience that he loved pawned shops because it was a pure equation to him. He could walk in with a deer rifle and walk out with the money. He never had a pawnbroker ask him what is he going to do with the money. His only problem was that he did not own a lot of stuff so he had to pawn things that did not belong to him. This created hard feelings around his family. He was poorly treated as a child that he finally ran away at the age of 47, and never went back. I learned that alcoholics make awesome plans but their plans work right up to where they don’t work anymore. The speaker tried to pull some kind of scam that would get everything out of the pawnshop. He pulled an insurance scam and had enough money to get everything out but had to stop for one drink and he was blackout for five days and only remembers 30 seconds of it. He lost the power of choice and control. His life was becoming unmanageable and his first step was to admit he could not manage drinking.

Electric Commuter Train Or Commuter Rail Tourism Essay

Electric Commuter Train Or Commuter Rail Tourism Essay Electric commuter train or commuter rail is a passenger rail transport service between a city center and commuter towns that draw large numbers of people who travel on a daily basis. Commuter trains are usually optimized for maximum passenger volume, in most cases without sacrificing too much comfort and luggage space, though they seldom have all the amenities of long-distance trains. This service provided by the government in order to give more convenience towards people for urban and rural areas to move (White, 2002). The service is able to meets the requirement and desire through the perception of Malaysian citizen towards the service quality of commuter train by Keretapi Tanah Melayu Berhad (KTMB). The service quality in the commuter train can be measured by SERVQUAL dimension which is focuses in term of tangibles, reliability and responsiveness (Parasuraman et. al., 1985). According to Wiki, SERVQUAL was originally measured on 10 aspects of  service quality: reliability, respo nsiveness, competence, access, courtesy, communication, credibility, security, understanding the  customer  and tangibles. It measures the gap between customer expectations and experience. The service quality of the commuter train becomes important issue in order to have better and comfortable environment. The service quality of the public transport in that area seems unsatisfied and average level, which are physical facilities in term of cleanliness and comfortableness, punctuality, frequencies and responsiveness of the driver and conductor of the public transports. Is it the services quality of the commuter train is really implemented well in this country whether in urban or rural areas? This is because more allocation provided to reconstruct the quality of public transport. Therefore these researches try to investigate the perception of the Malaysian citizen towards the service qualities of the Keretapi Tanah Melayu Berhad (KTMB). Background of the study In Malaysia, KTM commuter is the one of the electrified commuter train service that operated by Keretapi Tanah Melayu Berhad (KTMB). It was first introduced in 1995 to cater people especially in Kuala Lumpur and the surrounding suburban areas and it is a popular mode of transport for people who are working in Kuala Lumpur as they can travel to the city without being caught in traffic congestion. KTM commuter is currently the most profitable passenger service offered by KTMB, contributing RM84.63 million to group revenue in 2006, higher than KTM Intercitys profit of RM70.94 million in the same year (Nathan and Darshini, 2007). KTM commuter has attracted a significant number of passengers in the transportation market. According to the Ministry of Transport Malaysia 2008 Statistics; the annual ridership for KTM commuter was 36,557 millions of passengers (MOT, 2008). This study is important for KTMB generally and KTM commuter specifically to improve their services especially trains services. Having the information gathered from this study, they can look for effective ways in overcoming these problems and be more competitive in their services since the respondents for this study are KTM commuter customers themselves. From the findings of this study, the management can be made aware of the problems that they are facing everyday and the come up with proactive actions to provide better services to the customers. In return, the customers will enjoy a better quality of services in the future. Research objectives The objectives of the study are: To assess the service quality perceived by passengers of Malaysian citizen who ride the KTM commuter To examine factors influencing the good services provided by KTM commuter. Problem statement The current issues and problems regards in the Keretapi Tanah Melayu Berhad (KTMB) public transports is the time arrival and time travel delaying. Many customers or passengers when went and used that service they was not satisfied with the service quality provided by this KTM B after used the KTM commuter service in term of punctuality and frequencies of train arrive. This issue showed even the public transportation is modernized and in the urban areas but service quality is still lacking and not well implemented. This will lead to negative perception and not satisfy the consumer using the public transports (Karen Thompson, Peter Schofield 2002). The problem of time arrival delaying was related with the other problem which is the space in the KTM commuter. This is because insufficient space to carry more passengers and others whereby the congestion occurred. Nowadays people out there mostly using a public transport like commuter as their transport so, the chance of increase passenger s are higher than before. So when the space of KTM commuter limited and crowded it will become worse to passengers to use and went it. Significant of the study Today the need for an efficient and effective public transportation service like KTM commuter is becoming more importance in order to overcome these problems especially in the Klang Valley. Besides that, many transportation companies are competing with each other to attract as many customers and gain more profit. It is imperative that KTM commuter needs to become more progressive and aggressive to compete with the competitors because nowadays, customers are becoming more demanding with the quality of the service. The want value for money that is they expect the service quality that they received from the service providers equals or exceeds what they had paid for (Mitra Lagerstrom, 2002). Reliability is focusing on frequencies and punctuality of the public transport arrives on time and able to meet the perception expectation of the user. Reliability means the ability to perform the promised service dependably and accurately (Parasuraman, et. al., 1988). The measuring arrival of the pu blic transport at the destination on time is of limited usefulness and will give positive impact towards the public expectation and perceptions. The punctuality measured in term of time arrival and departure is important elements in reliability service quality of dimension. Theoretical framework Speed Punctuality Service quality Space Frequency Safety Reliability Train operationDEPENDENT VARIABLES Comfort INDEPENDENT VARIABLES Research hypothesis There are three hypothesis developed in this study: Hypothesis 1 : There is a significant difference between dimension of tangible and service quality of the Keretapi Tanah Melayu Berhad (KTMB) Hypothesis 2 : There is a significant difference between dimension of reliability and service quality of the Keretapi Tanah Melayu Berhad (KTMB) Hypothesis 3 : There is a significant difference between dimension of responsiveness and service quality of the Keretapi Tanah Melayu Berhad (KTMB) Task 2 (LOC 3 : AC 3) Introduction Literature review is a documentation of a comprehensive review of the published and unpublished work from secondary sources of data in the areas of specific interest to the researcher. Past research on the phenomenon under investigation must play key role in the process of problem formulation. Literature review Customer satisfaction According to our team survey , most of the people satisfied with KTMB services meanwhile there are some services that KTMB are not doing well in their job customer satisfaction are important because customer are judging by services based on pricing that KTMB create. KTMB also have to improve their services based on doing a survey, give a recommendation to customer itself, on other hand the customer also have to give their opinion on what there want or like. Customer loyalty Customer loyalty always follows satisfaction, which is determined from the service quality offered by the KTMB. It is also one of the most frequently used indicators to measure the success of a marketing strategy. Research methodology Introduction The word methodology is the method that any researcher used with appropriate steps, method, technique and tools together with the approaches taken in the research process. Data collection Primary data Primary data is used for this research and the data is obtained using self-administered questionnaires. The questionnaire comprised of two sections. The first section is designed to capture the respondents demographic. The questions asked in this section are related to the respondents gender, nationality, ethnicity, age, marital status, and occupation. The second section is designed to measure the customers perceptions towards various dimensions of services performance in KTM commuter service. The questionnaires are distributed among customers on board the train and those waiting for trains in the stations between 8 October to 10 October 2010. The sample for this study consists of 50 respondent in Batang Benar station. Secondary data According Kotler and Armstrong, secondary data can be defined as information that already exists somewhere, having been collected for another purpose. It may be available from internal sources, or may have been collected and published by another organization. Secondary data usually can be obtained more quickly and at lower price than primary data as researchers can gain the needed data in form of government reports and statistics, company reports and accounts, articles or journals in internet and reports in newspapers. Besides, the data that has been collected can be used to get a new perspective on the current study, to compare the work from previous findings or to use as a reference for future study. The table below shows the secondary sources that will be used in carrying out the research. Sources Explanation Books Literary work by professionals that relates to the food and beverage industry, guides on conducting research projects, as well as information on data of previously conducted research. Internet The internet offers unlimited sources of information that caters to all topic areas. Journals Journals are a good source of secondary data, as they may contain vital information of a certain period of time. Past Research Data from previous research can be used to compare the statistics and other information Task 3 (LOC 3 : AC 4 and LOC 4 : AC 1 and AC 2) Here are more ideas as to how to solve the problem on transportation. This research can understand for simplicity why KTMB designate their routes Seremban-Rawang and Sentul-Port Klang. But being so rigid about it can lead to adverse effects. Most people who take the KTM commuter are doing it to get in and out of the city (e.g. Subang Jaya-Sentral). Or users who just want to travel down the line (e.g. Seremban-Kajang). Although there must be people who use it to cross the Klang Valley (e.g. Seremban-Rawang), they are not in the majority. The way the service routes are designed, it seems silly why these trains have to make one full journey back and forth each branch for every run. Actual fact, delays at one part of the system can lead to other trains being delayed elsewhere, further down the line. For example, a Rawang-Seremban service might be delayed simply because somewhere in Kajang, there is a delay. In other words, researcher suggesting that the operations of these services should be made somewhat a bit more independent to each other. KTMB should consider introducing a variety of routes. Other than that, at not so busy hours, they should maintain their current service routes, as usual. But at peak hours: Seremban-Tasik Selatan Passengers take the Sri Petaling LRT or KLIA Transit to continue their journeys. Rawang-Bank Negara Passengers take the Sri Petaling and Ampang LRT to continue their southward journeys. Reduce service on the Sentul KTM branch passengers can hope off at Bank Negara to continue on the Sri Petaling and Ampang LRT. Introduce express services that bypass not-so busy stations. Introduce services that start and terminate at busy stations like Subang Jaya, Serdang etc. Construct a Komuter station at Abdullah Hukum to allow westerly passengers to bypass Sentral (and finally putting Abdullah Hukum to good use). Continue serving the usual full Rawang-Seremban and Sentul-Port Klang routes but at low frequencies. With the savings of rolling stock, couple those together to serve busy routes. The delays experienced by KTM commuter users seem to be with regards to clashing intercity and freight trains, and usually this is most severe in KL, from the Jalan Bangsar Junction to Jalan Kuching. Naturally the most sensible thing would be to schedule all trains, and make sure they follow their schedules. But they dont, for reasons sometimes beyond KTMs control. There is the issue of different grades of service on different lines. KLIA Transit, being the most posh, followed by the LRTs and Monorail and the KTM commuter at the bottom. And with this, also have different fares for similar journeys. For example, for the journey Bandar Tasik Selatan to KL Sentral Komuter RM1.00 KLIA Transit RM4.20 Sentul to Bandaraya/Bank Negara (although Sentul KTM and LRT are at different places) Komuter RM1.00 LRT RM1.40 It is also inevitable that KTM has to Improve on its scheduling and also further computerization with traffic control. Increase in capacity by acquiring more rolling stock to articulate the current trains and to have more train sets in service. Improve its station quality as well as integration with other rail lines. C:UsersANNA HBCRDesktopKlktm.gif Finding To find effectiveness of KTMB as a public transportation KTMB was an effective way to travel as a public transportation. KTMB was the respondents choice as a public transportation to travel around Rawang-Seremban, Sentul-Port Klang. Alternative public transportation that the respondents choose was bus. To identify the areas covered by KTMB KTMB covers the area that the respondents were going therefore it showed that the respondent were happy and satisfied with the areas covered by KTMB. The areas that had been covered by KTMB was close to the respondent workplace and to Mid Valley which one of a top spot for tourist and people to shop and hang out. To compare the fare of KTMB with other public transportation The researcher found out that the respondent were satisfied with the ticket price of KTMB compared with the price of other public transportation. The factor that many respondents were satisfied was the fare price is cheaper than taking other public transportation. KTMB was close to the place that many respondents were going therefore KTMB was the majority respondents choice of transportation. To analyze the frequency of travelers using KTMB transportation The researcher found out that the travelling frequency for KTMB was adequate for respondents as many of the respondents used this service to travel around Rawang-Seremban, Sentul-Port Klang. Important factor would be that the respondents used this service because their workplace is situated in KL Central, Mid Valley and etc also to avoid traffic jams. Gantt Chart for Research Project Proposal Activity Start Date Duration (days) End Date Proposal 14/9/2011 3 17/9/2011 Survey Methodology 14/9/2011 1 15/9/2011 Literature Review: 18/9/2011 12 10/9/2011 Authors 18/9/2011 7 25/9/2011 Government Publications 27/9/2011 7 4/10/2011 Questionnaire Preparation 5/10/2011 1 6/10/2011 Interview and Survey 6/10/2011 2 8/10/2011 Tally and Analyze Survey Questionnaire 8/10/2011 1 9/10/2011 End Discussion and Conclusion 9/10/2011 1 10/10/2011 14/9/2011 8/10/2011 25/10/2011 6/10/2011 Proposal Survey Methodology Literature Review: Authors Government Publications Questionnaire Preparation Interview and Survey Tally and Analyze Survey à ¢Ã¢â€š ¬Ã‚ ¦ End Discussion and Conclusion Start Date Duration (days) Task 4 (LOC 4 : AC 3) Conclusion and recommendation Findings of this study have important practical to management of quality of the Malaysian rail services. This study demonstrates the usefulness as a measure of service quality. The measurement scale also serves to identify symptoms and the underlying problems that inhibit the effective provision of quality services in rail transport. Once the attributes of rail services from the customers perspective are more clearly known and understood, its service providers will be in a better position to anticipate consumer requirements rather than to react to consumer dissatisfaction. The attributes of reliability and tangibles have been identified by respondents to be the most important dimensions of service quality. These two dimensions were also found to have the highest gap (perception minus expectation), implying that customers expectation of reliability and tangibles dimensions of the railway services are not met by KTMB. Although these findings cannot be generalized to the overall passenger profile, KTMB should use it as an impetus to assess their services, particularly to study ways of improving on their reliability and tangibles dimensions. KTMB management could start by improving on staff training, especially to train their staff to be more professional and courteous when dealing with customers. The public confidence of KTMB has to be gained and the best way is for the management to look at improving on aspects such as reliability of services, improving physical facilities, training of staff and communicating precise information on train schedules. In view of the intense competition in the transport sector with the opening of the North-South Highway, it is imperative that the management of KTMB carry out more research to discover any shortfalls in service quality and to take necessary corrective measures in case of a shortfall. This could ensure that the service quality of KTMB provides the best to its consumers in order to compete effectively with other modes of transport. As the consumer plays a key role in the definition and evaluation of the quality of rail services offered, managers of KTMB should incorporate consumer expectations and perceptions in the formulation of effective long-term marketing strategy. KTM should improved the train service in terms of the punctuality and provide a suitable frequency (for example: every 10 minutes) to reduce congestion at the stations especially during peak hours. This study also recommends that future researchers should come out with the focus groups to compare the opinion between KTMB users with other transportation mode users.